We want you to be completely satisfied with your purchase from Research Lab Store. Please review our Refund & Returns Policy below:

1. Eligibility for Returns

  • Returns must be requested within 14 days of delivery.
  • Products must be unused, unopened, and in original packaging.
  • Certain items such as perishable goods, custom orders, or clearance items are non-returnable.

2. Return Process

  • Contact our support team at support@researchlabstore.com with your order details.
  • Once approved, we will provide return instructions.
  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

3. Refunds

  • Approved refunds will be issued to your original payment method.
  • Please allow 5–10 business days for processing.
  • Shipping fees are non-refundable unless the return is due to our error.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, notify us immediately. We will arrange a replacement or full refund at no additional cost.

5. Exchanges

We only replace items if they are defective or damaged. For exchanges, please contact us before returning your product.